Our Services

We care about your unique needs
 

Julia Wester worked with our company to help streamline our home listing process. Julia helped us understand our bottlenecks and create a lasting system that is renowned in the real estate community. As a result of Julia's system, we were able to close an additional 30% in listings in the first year. All of this during a record low inventory in Seattle. We now market Julia's system as the Diva Difference. Thank you for your hard work!

Chavi Hohm, Team Diva Real Estate

What we offer

Consulting

When you don't know what you need, we assess and deliver lagom options for how to proceed

Coaching

1-on-1 or small-group mentoring with a goal of honing existing skills and increasing confidence.

Training

Highly interactive workshops to teach new skills using your context rather than random examples.

It all begins with a free one-hour discovery call to get to know you and your needs. After the call, we work with you to provide a proposal gives you exactly what you need and what you can afford. Our goal isn't to rack up billable hours but to help set you up for long-term success. We don't provide staff augmentation. We help augment the skills of your existing staff via short engagements spaced out over time. As much as we like getting paid, we want you to become self-sufficient! Adding more staff is best done to a well-functioning system. It is possible to get more done with less stress using the people you already have!

Contact us to schedule a call

Common Packages

We need direction: The Full Consulting Package

    Discovery varies in length anywhere from 2 days to 2 weeks depending on size of the group and depth of your needs. The process generally includes an Agendashift survey assessment, 1-on-1 and small group interviews, and observation of team meetings. At the end, we'll delivery a summary of findings and a suggested course of action for training and coaching.

    Training is offered to teach key concepts and techniques identified in discovery. Our training sessions are highly interactive and can range from 2 hours to 2 days in length and is generally limited to 18 participants at a time.

    Coaching is offered in small group or 1-1 sessions to support the execution new concepts and to prepare teams to be self-sufficient following the engagement. In-person coaching is preferred, but coaching can be done virtually in between on-site visits.

We have a specific need: Training and/or Coaching

Discovery can often be completed in the free one-hour discovery call. Following the call, we send a proposal for training and/or coaching services for you to review.

Training is offered to teach key concepts and techniques identified in discovery. Our training sessions are highly interactive and can range from 2 hours to 2 days in length and is generally limited to 18 participants at a time.

Coaching is offered in small group or 1-1 sessions to support the execution new concepts and to prepare teams to be self-sufficient following the engagement. In-person coaching is preferred, but coaching can be done virtually in between on-site visits.

Time for a checkup: Kanban Board Review

This is for teams or organizations with existing Kanban boards that are currently in use. These board reviews start with you walking a Kanban coach through your board and how it works in your context. You'll then have a conversation and the coach will ask probing questions. The discussion that ensues will provide you feedback on what the coach believes should help you meet your goals and defeat your current pain points as well as what you might want to change. These sessions start at 1 hour and can go longer, depending on your wants and needs. Board reviews can be held virtually or on site. If travel is required, Board reviews must be combined with a larger package, minimum of 2 days on-site.

Continuing Education: Topical Coaching

If there is a particular area you are struggling in, we can help coach you to success. Coaching is targeted to certain topics and can be time-limited or ongoing. Regardless of time-length, our goal is always to make you feel as capable as possible as quickly as you want to go. Common topics for coaching include:

  • visualizing work and the work processes
  • making policies explicit
  • establishing enabling constraints like work-in-process limits
  • moving from a push system to a pull system
  • visualizing impediments / managing flow
  • fully functional feedback loops
  • building a habit of continuous improvement
  • learning how to experiment
  • identifying which metrics to use
  • safely using metrics
  • managing by intent
  • safely distributing decision-making
  • forecasting delivery dates
  • moving from working as individuals to working as a team
  • effective meeting facilitation
  • effective retrospectives and other team meetings
  • effective 1:1s

Coaching can be purchased by the day, with a minimum of 2 days when travel is required. In Seattle, coaching can be purchased in half-day increments. In-person coaching is preferred, but coaching can be done virtually if necessary.

Contact us to schedule a call